SMS Terms

VaultPac Booking Notifications, operated by VAULTPAC LLC of Chicago, Illinois. VAULTPAC LLC is the business responsible for this program. Its transportation service is booked at transportation.getvaultpac.com. VaultExec is a service marketing name operated by VAULTPAC LLC, not a separate legal entity and not a registered DBA.

Text messages about your booking, your transportation, your pickup, and customer-support requests you make. In practice that means confirming we have your request, telling you when a vehicle and driver are assigned, letting you know when your car is on the way or has arrived, telling you about a change to your journey, and replying when you contact us about a booking.

This program does not send marketing or promotional messages. Agreeing to it does not sign you up for anything else.

Joining is entirely your choice and consent is not a condition of purchase. You can book and travel with us without agreeing to texts; we will reach you by email and by phone instead. The consent box on our booking form is unticked until you tick it, and it is separate from any other agreement.

Message frequency varies, depending on the bookings you make and how much contact a journey needs. Message and data rates may apply — those are charged by your mobile carrier, not by us. VaultPac does not charge you for these messages.

Reply STOP to any message to opt out. We will send one message confirming you have been unsubscribed, and then no further messages from this program. You can rejoin later by replying START, or by ticking the box again next time you book.

Reply HELP for help, and you will receive a message with our contact details. You can also reach us at the number and address below at any time.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and on your handset, and we cannot guarantee that any particular message arrives or arrives on time. Anything that matters to your journey is also sent by email, and you can always call us.

VAULTPAC LLC, Chicago, Illinois.
Email: hello@getvaultpac.com
Phone: (312) 584-2701

How we handle what you give us, including your SMS opt-in data, is set out in our Privacy Policy. In short: Mobile information, including phone numbers, and SMS opt-in and consent records will not be sold, shared, or provided to third parties or affiliates for marketing or promotional purposes.

This program is registered with VAULTPAC LLC’s messaging provider and is not yet approved for sending. Until it is, we will contact you by email and by phone, and the consent you give here is recorded and held for when the program begins.